Return & Exchange Policy

Replacement of incorrect product received policy 

At UrbanTechs, we take full responsibility if a customer receives an incorrect product. While such cases are rare, we are committed to resolving them promptly and professionally to maintain trust and satisfaction.

How to Report
If an incorrect item is delivered, the Customer must report the issue within 24 hours by submitting a proof Video from the start of unboxing and testing the product in the same video and single shot to our email,Whatsapp or Instagram.The complaint must include clear showing of the received product, the original packaging, and the invoice label clearly visible for verification.

Resolution Process
Once the issue is verified, UrbanTechs will arrange a return pickup if required and dispatch the correct product without any additional charges for the product, courier, or packing. Our Team Would ensure the item is safely packed when returning it, as proper packaging is essential to avoid further issues. Upon receiving the returned item and verifying the problem, UrbanTechs will dispatch the correct product within 24 hours. If the correct item is no longer in stock, the amount will be refunded to the Customer

Important Conditions
No action will be taken without visual proof. Complaints raised after 24 hours of delivery may not be accepted. This policy applies only when the error has occurred from UrbanTechs side.

Note: No claims will be settled through Without Video Proof and after 48 hours of receiving

Replacement of Non functional or out of order product policy  

When Is a Product Eligible for Replacement
If a product does not turn on or shows no power response when unboxed, it is considered non-functional and eligible for replacement.

Please Note
Most items sold at UrbanTechs, such as watches and earbuds, are sealed and imported from China. These products are not opened or tested before shipping. Replacements are only offered if the product fails to power on right out of the box. Claims about performance, features, battery life, or usage experience are not eligible.

What You Need to Submit a Claim
To claim a replacement, you must record a clear, uninterrupted unboxing video that shows the parcel being opened and the product not turning on in a single shot. This video must be submitted through our Whatsapp or instagram only within 24 hours of delivery. Claims without complete video proof procedure are not accepted.

Resolution Process
After your claim is verified, UrbanTechs  will arrange a return pickup. Once we receive and inspect the returned item, a replacement will be dispatched within 24 hours.

Important
UrbanTechs does not accept returns based on personal expectations. If the product turns on but you are not satisfied with its size, sound, performance, or look, it cannot be returned or replaced. Only fully non-functional products are eligible.